The present version is a translation given for information purposes only. Only the original French or Dutch versions are binding.
Welcome to the website https://www.diplomatic.totalenergies.be (henceforth the ‘Website’). By connecting to or browsing through the Website, you agree you have read, understood and accepted, without limitations or reservation, the General Terms and Conditions of Use Policy, Personal Data Protection Policy Charter and Cookies Management Policy (henceforth the ‘Cookies’). Please note that other terms and conditions and personal data protection policies apply to other TOTAL Group Websites, and TOTAL Belgium S.A. recommend you read them carefully.
The policy aims to inform you about TOTAL Belgium S.A.’s Cookies Management Policy of this Website.
A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.
You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser’s settings using the instructions below (See 2.3 Types of cookies, cookies and statistics, and settings).
Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the Website's services.
The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.
When cookies require your agreement before they can be saved, TOTAL ask you for this agreement via the ‘find out more’ link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these Cookies.
Statistics cookies measure the number of visits, the number of viewed pages, users’ activity on the Website and how often they return. The statistics tool used, Google Analytics, generates a cookie with a unique identifier, with a storage period of no longer than 24 months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. This is immediately anonymised after use which means you cannot be identified as a natural person. The statistical data on website visits are collected by the provider Google Analytics and subsequently transferred to the data controller in an aggregated and anonymised form in a web interface to which it alone has access. The collected data are not transferred to third parties or used for other purposes.
To apply the deletion, the objection of Cookies the Customer must be in compliance with Article 5.2 General Terms and Conditions of Use Policy.
In accordance with the provisions of the regulations on the protection of personal data, TotalEnergies Marketing Belgium as data controller, collects and processes your data for the purposes of managing your request for obtaining fuel cards, monitoring your customer account and performance of the contract. Your data will be kept for the duration of the response to your request or for 5 years after your last consumption or for a longer period in case of a legal obligation. Any mandatory fields to be completed are marked with an asterisk. In accordance with the regulations in force, you have the right to access, rectify, delete and oppose your personal data. You can request the communication of your personal data. You can also request the limitation, the portability of your data and / or lodge a complaint with the authority concerned. Please send your request via the contact form or by mail to the following address: TotalEnergies Marketing Belgium SA, Cards Service, Boulevard Anspach 1, boîte 2 at 1000 Brussels.