FAQ

HOW CAN I CONTACT THE TotalEnergies DIPLOMATIC TEAM?
The TotalEnergies Diplomatic Cards team is at your service 08h30-17h00 during business days:Either via the online contact
View more
HOW TO SEND THE 136F FORM TO TotalEnergies?
The 136F form cannot be photocopied, reprinted, faxed, scanned, e-mailed or otherwise reproduced.Only the original hard copy/version of
View more
INFORMATION REGARDING COVID-19 FOR FOREIGN DIPLOMATIC MISSIONS AND INTERNATIONAL ORGANISATIONS ESTABLISHED IN BELGIUM
TotalEnergies advises its customers within a diplomatic mission to gather all their 136F declarations and to send them in one
View more
WHAT SHOULD I DO WHEN I FORGET THE PIN CODE OF MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The pin code that is sent to you is the code that you have chosen while generating the 136F form
View more
HOW TO RENEW MY 136 F form? (ALREADY CUSTOMER)
On your TotalEnergies ACCOUNT (cf. LOGIN), create a new 136F declaration using information related to your vehicle’s fuel type,
View more
CAN I USE THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD OUTSIDE OF BELGIUM?
The 136F form is limited to the kingdom of Belgium, as requested by the Kingdom of Belgium Foreign Affairs, Foreign
View more
ARE CD NUMBER PLATES MANDATORY?
The answer to this question is negative. The rule is: you must be the owner of the vehicle that must
View more
HOW TO USE THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD WORK?
Just insert your TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD into the ‘external’ terminal placed near the petrol pumps and follow the
View more
HOW DOES THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD WORK?
The TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD allows to collect fuel purchases within the ± 536 petrol stations of TotalEnergies and to generate
View more
WHERE WILL MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD BE DELIVERED?
For security reasons, all postal mail and fuel cards will be delivered at the headquarters of your diplomatic mission in
View more
WHAT SHOULD I DO WHEN MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD IS LOST OR STOLEN?
When one of your TotalEnergies tax-free fuel card is lost or stolen, you must block it immediately by calling:TotalEnergies +32 2 288 99 36 (
View more
FORGOTTEN E-MAIL ADDRESS?
Have you forgotten your e-mail address?If so, please contact the TotalEnergies Diplomatic Card team: The TotalEnergies Diplomatic Cards team
View more
DELIVERY TIME OF THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
After endorsement of your 136 F declaration by the Belgian General Administration of Customs and Excise, and only after that, we
View more
HOW WILL I BE INVOICED?
Every customer will automatically get an invoice by e-mail.The invoices of TotalEnergies are already exempt from Value Added Tax (
View more
I HAVE NUMBER PLATE REGISTERED IN ANOTHER COUNTRY!
I have number plates registered in another country, which is not Belgium, can I benefit from the TotalEnergies DIPLOMATIC TAX-FREE
View more
IS A DIRECT DEBIT MANDATE MANDATORY?
The SEPA Direct Debit mandate is mandatory for individual customers using the TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD for their ‘private/
View more
WHAT SHOULD I DO WHEN LEAVING BELGIUM?
The customer undertakes to inform TotalEnergies prior his/her diplomatic mission term in Belgium comes to an end by a
View more
AM I ELIGIBLE FOR THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The TotalEnergies Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for the exemption from
View more
WHAT IS THE YEAR TAX-FREE FUEL QUOTA/ALLOWANCE?
The rules in this regard vary by country, reciprocity rules, agreements, bilateral relations, and so on between Belgium and third
View more
CAN I CHECK/MODIFY MY PERSONAL DATA?
At any time, you can monitor your personal data on your TotalEnergies Diplomatic Account (see LOGIN).Should any personal date
View more
HOW MANY TOTAL TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD CAN I ORDER?
For private/personal use, a diplomat or an administrative and technical staff members of diplomatic missions may request maximum two
View more
WHAT TO DO WHEN I SWITCH OF IBAN ACCOUNT?
You will find a new Direct Debit form on your TotalEnergies Diplomatic Account. To do so, please access your Customer
View more
TO WHICH TAX-FREE FUEL CAN I APPLY WITH A 136F FORM?
By means of a 136 F only the vehicle-related products belonging to the requester may be included in a 136F form.
View more
WHICH PRICE WILL I PAY FOR THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD PRICE?
TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD offers you the most competitive tax-free fuel price on the Belgian market for diesel and
View more
CO-SIGN OR COUNTERSIGNATURE OF YOUR 136F FORM?
The head of Mission or his/her authorized representative must always co-sign the 136F declaration both for the private/personal
View more
WHAT SHOULD I DO WHEN MY TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD IS NOT WORKING?
Should your TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD not be working, please make a picture of the error message at the
View more
FORGOTTEN PASSWORD?
Have you forgotten your password?First, click on the ‘LOGIN’ button.Then, select the option 'FORGOTTEN PASSWORD' and enter the
View more
WHAT IS THE PROTOCOL DOSSIER/FILE? WHERE TO FIND IT?
Your personal/private Protocol dossier/file number is mentioned in the backside of your Belgian ID-card issued by the Protocol
View more
SHOULD I REGISTER MY CAR IN BELGIUM?
The answer to this question is positive. Indeed, and despite the European directives, you must be the owner of the
View more
HOW MUCH COSTS A TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
The TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS are free of charge.TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS offers you the most competitive
View more
GDPR?
For any questions related to GDPR, please read the TotalEnergies Personal Data Protection Policy Charter (see specific page: Privacy).
DO I HAVE TO PAY A FEE WHEN USING THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD?
TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS are free of charge. TotalEnergies DIPLOMATIC TAX-FREE FLEET CARDS offers you the most competitive tax-free
View more
HOW CAN I OBTAIN THE TOTAL TAX-FREE FUEL? (NEW customer/not customer yet)
As a reminder, the TotalEnergies Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for
View more
WHAT SHOULD I DO WHEN SWITCHING POSITIONS WITHIN MY DIPLOMATIC MISSION?
WHAT SHOULD I DO WHEN SWITCHING POSITIONS WITHIN MY DIPLOMATIC MISSION?When you are switching positions in Belgium within your
View more
THE STAMP/SEAL OF YOUR DIPLOMATIC MISSION?
Every single 136F declaration must be stamped with the official stamp/seal of your diplomatic Mission, which will be controlled
View more
HOW CAN I OBTAIN THE TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD? (ALREADY CUSTOMER)
To get a TotalEnergies DIPLOMATIC TAX-FREE FLEET CARD, please provide TotalEnergies a new 136F declaration.On your Customer Account, generate/
View more
WHAT IS THE MINIMUM VOLUME OF A 136F FORM/DECLARATION ?
The minimum volume of a 136F declaration is 1000 liters per 136F declaration.